Refund Policy

At QIANYZHENG, we want you to be completely satisfied with your purchase. If you are not 100% happy with your order, we gladly accept returns and offer refunds under the following conditions:

1. Return Window

We accept returns within 30 days of the delivery date. Items must be unused, undamaged, in original packaging, and with all tags and accessories included.

2. Eligible Items

Most items are eligible for return, except:
• Final sale or clearance items
• Personalized or custom-made products
• Gift cards
• Items marked as non-returnable on the product page

3. Refund Process

1. Contact our support team at target@qianyzheng.com within 30 days of delivery.
2. Include your order number and reason for return (optional but helpful).
3. We will provide a prepaid return shipping label (for U.S. domestic returns).
4. Once we receive and inspect the item, we will issue a full refund to your original payment method within 3–7 business days.

4. Shipping Costs

• Original shipping fees are non-refundable.
• Return shipping is free for U.S. customers using our prepaid label.
• International customers are responsible for return shipping costs.

5. Exchanges

We do not offer direct exchanges. Please return the original item and place a new order for the desired product.

6. Damaged or Defective Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with photos. We will send a free replacement or issue a full refund immediately.

7. Non-Returnable Items

For hygiene reasons, the following items cannot be returned if opened or used:
• Inflatable pools, floats, and water toys (if removed from sealed packaging)

8. Contact Us

If you have any questions about our refund policy, please reach out:
Email: target@qianyzheng.com
We typically reply within 6–12 hours.

Thank you for shopping with QIANYZHENG!